Terms & Conditions

This site is owned and operated by The Rawly Good Food Company Ltd.

 

If you have any questions regarding our terms and conditions policy please contact us at:

The Rawly Good Food Company Ltd,

Rich’s Sidings,

Broadway,

Didcot,

Oxon

OX11 8AG

 

Pre-Conditions to use
If you access and use this Web site (the "Site"), you accept and agree to be bound by and
comply with these terms (the "Terms"). If you do not accept the Terms, do not use the Site.

 

All prices quoted are in pounds sterling and are correct at the time of publication. We reserve the right to change prices without prior notification.

Occasionally products go out of stock. In this instance we will offer a replacement product of similar type and cost or refund the price paid.

 

Refund and Cancellation Policy
You may cancel your order with us up to one day before despatch. Any payment received for the order will be refunded within 14 days.

We reserve the right to cancel, refuse or refund an order without prior notification. Any payment received for the order will be refunded within 14 days.

We want our food to arrive to you in perfect condition. Any problems must be reported to us within 24 hours of delivery and photographs supplied to verify the problem. If you are unhappy with your order please contact us and we will do everything we can to resolve the issue.

 

Delivery and Collections

Where there is an issue with your order resulting from a delivery/courier problem we will replace or refund your order/products. Photographs will need to be supplied to verify the problem.

Orders being collected need to be checked by you before you leave the premises. Claims for missing items will not be accepted.

 

Payment

Orders will not be released for collection delivery until payment has been received in full.

 

Overseas Orders
We do not accept overseas orders.

 

We reserve the right to change our terms and conditions at any time.

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© The Rawly Good Food Company Limited.
DEFRA Approval number: 33/435/8104/ABP/PTF
Company No: 10066361